Terms And Conditions

Terms and Conditions – Orangekart

Last Updated: March 2026

Welcome to Orangekart. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using Orangekart, you agree to comply with these terms.

1. About Orangekart

Orangekart is an online platform that sells fresh fruits, vegetables, and homemade chutneys. We aim to provide quality products and convenient delivery to our customers.

2. User Account

To place an order, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.

  • Keep your login details secure.

  • Be responsible for activities performed through your account.

We reserve the right to suspend or terminate accounts that violate our policies.

3. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However:

  • Product images may be for illustration purposes only.

  • Actual fruits and vegetables may vary in size, color, and shape due to natural variations.

  • Availability of items may change based on season and stock.

4. Pricing and Payments

All prices listed on Orangekart are in Indian Rupees (INR) and may include applicable taxes.

We reserve the right to:

  • Change prices without prior notice.

  • Cancel orders if pricing errors occur.

Payments can be made through the available payment methods on our platform.

5. Order Acceptance and Cancellation

Once an order is placed, you will receive an order confirmation.

Orangekart reserves the right to:

  • Cancel orders due to product unavailability.

  • Cancel orders if delivery location is outside our service area.

  • Cancel orders due to technical or payment issues.

Customers may cancel orders before dispatch. Once the order is dispatched, cancellation may not be possible.

6. Delivery Policy

Orangekart delivers orders to selected service areas.

Delivery conditions:

  • Delivery time may vary based on location, traffic, and weather conditions.

  • Customers must provide accurate delivery details.

  • Additional delivery charges may apply depending on order value or location.

7. Returns and Refunds

Due to the perishable nature of fruits and vegetables:

  • Returns may not be accepted once the order is delivered.

  • If you receive damaged or incorrect items, please contact support within 24 hours of delivery.

  • Refunds or replacements may be provided after verification.

8. Quality Assurance

We strive to deliver fresh and hygienic products. However, natural products may sometimes have minor imperfections which do not affect quality or safety.

9. Prohibited Use

Users must not:

  • Use the platform for illegal activities.

  • Attempt to hack or disrupt our services.

  • Provide false information or misuse the ordering system.

Violation may lead to account suspension or legal action.

10. Intellectual Property

All content on Orangekart, including logos, images, text, and design, is the property of Orangekart and may not be used without permission.

11. Limitation of Liability

Orangekart shall not be liable for:

  • Delays caused by external factors (weather, traffic, etc.)

  • Natural variations in fruits and vegetables

  • Temporary service interruptions

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on our platform.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Orangekart Support
Email: support@orangekart.com
Phone: +917888513249